Refund Policy
Last updated: September 1, 2026
By placing an order through our website, you agree to the terms below. This policy explains our return, exchange, refund, and order-cancellation procedures for orders placed through the SUNWAYMAN online store. Applicable consumer-protection laws may provide additional rights.
Returns
We offer a 30-day return window. You must contact us within 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.
How to Request a Return
To request a return, email service@sunwayman.com with your order number and the reason for the request. If the return is approved, we will provide instructions on how and where to send the package. Items sent back without prior return authorization will not be accepted.
Return Shipping
For standard returns, return shipping costs are your responsibility. If an item is defective, damaged, or incorrect, contact us before returning it so that we can review the issue and provide case-specific instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. We will review the issue and explain the available remedy.
Non-returnable Items
We do not accept returns for items marked as final sale or for gift cards, where applicable. Any product-specific return restriction will be shown on the product page or communicated before purchase.
Exchanges
We offer exchanges for damaged items, incorrect products, incorrect sizes, or defective products. If you need an exchange, contact us at service@sunwayman.com before sending the item back.
Order Cancellation
If the product is still being processed, you may request cancellation and a full refund. If the order has already been fulfilled and a UPS, DHL, or USPS tracking number has been issued, you must wait until the package arrives and then request a return under this policy.
Refunds
After we receive and inspect your return, the inspection may take approximately 5–7 business days. We will notify you whether the refund or exchange is approved. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may need additional time to post the refund.
If you have questions about a return or refund, contact service@sunwayman.com.
Customer Support: service@sunwayman.com